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Negotiation Skills

Negotiation can help you to achieve aims and solve problems. It is about reaching win:win solutions, where all parties feel the outcome is fair. This course will help you understand the process of negotiation.

Customer Service Management

This workshop is designed to help you appreciate why external and internal customers are both kings and queens and how without them – both – the organization will not endure.

Performance Management

In this course, you will learn about managing employee performance management fundamentals and discuss ways to be more strategic in implementing better performance management in your organization.

Workplace Health and Safety

Workplace health and safety is becoming an increasingly prevalent issue for UAE employers. However, in the absence of a dedicated health and safety law, it can be challenging for UAE employers to understand their health and safety obligations which often involves reviewing a large number of laws, resolutions, rules and guidelines to fully understand the position in relation to a particular aspect of health and safety.

Presentation Skills and Public Speaking

The most important element of any presentation is YOU. In order for your presentation to be successful, you need to be able to sell your ideas with passion and persuasion. Having a novel idea is not enough if your audience cannot remember you, or your presentation. Creating and delivering powerful presentations can increase your professional effectiveness.

Time and Stress Management

This course will look at causes of time and stress management difficulties and identifying practical solutions. Participants will get tips in becoming more efficient and effective in managing their time.

Problem Solving and Decision Making

Instead of just relying on traditional ideas or past practices to resolve a problem, the creative approach encourages people to participate in an engaging setting, which inspires new ideas and approaches.

Competency Framework

A competency framework defines the knowledge, skills and attributes needed for people within an organization. Each individual role has its own set of competencies needed to perform the job effectively.

Email Etiquette and Business Writing Skills

This course is designed for participants to know the essentials of professional business writing, how to write clearly, use words correctly and how to construct sentences and paragraphs. This course also focuses on taking steps towards continual learning and development to improve writing skills for the modern work environment.

Transfer Pricing

Transfer Pricing is one of the most critical tax issues faced in international business. It has drawn the attention of tax authorities and taxpayers worldwide. The existing OECD Transfer Pricing Guidelines (TPG) are being updated frequently, and other GCC countries are issuing new laws and guidelines to align with international requirements.