Negotiation Skills
Learn to negotiate effectively in business and life.

About The Program

Negotiations can help you to achieve your aims and solve problems. It is about reaching a win win solution where all parties feel the outcome is fair. This course will help you understand the process of negotiation. It will help you to prepare and define clear outcomes, how and when to use different negotiating styles, strategies and tactics.

Course Objectives

    • By the end of this session, participants will be able to:

    • Prepare for every negotiation using a structured approach.
    • Understand the gap between you and the other party.
    • Recognize a good and bad negotiation.
    • Build self confidence for successful negotiations.
    • Apply tools to solve problems and conduct effective negotiations.

Course Outline

    • Introduction to Negotiation

    • The definition of negotiation.
    • The different types of negotiations.
    • Alternatives to negotiation.
    • The qualities of successful and unsuccessful negotiators.
    • Getting Prepared for Negotiations

    • Establishing your BATNA and WATNA.
    • Identifying your WAP.
    • Identifying your ZOPA.
    • Personal preparation.
    • The three most common tactics used in negotiations.
    • Preparing to Negotiate

    • The importance of rapport building and establishing a common ground.
    • Creating a negotiation framework.
    • The negotiation process.
    • The Stages of Negotiation

    • Getting off on the right foot.
    • What to share and what to keep to yourself.
    • Identifying expectations.
    • How to break an impasse.
    • Three ways to review your options.
    • Creating mutual gain solutions.
    • Successful Closing and Agreement

    • Reaching a mutual consensus.
    • Creating an agreement.
    • Establishing the terms of agreement.
    • Dealing with Difficult Issues

    • Being prepared for environmental tactics.
    • Handling personal criticisms objectively.
    • Knowing when it is time to walk away.
    • Dealing with tough questions.

    I am Interested

    12 hours (2 days, 6 hours each day)
    Online Live Classroom / Face to Face
    Please submit above form to receive registration and fee information.
    What is included?
    Certificate of Completion
    Training Material
    Post Training Support
    Lunch and Refreshments
    Free Valet Parking