Archives: courses

Communication is a complex activity involving words, body language and tonality, and the way we interpret a message is based on these three elements.

Selecting right talent is one of the most important decisions for recruitment. Effective interviewing is a powerful skill that gives you the ability to make right hiring decisions and avoid costly mistakes.

The DIFC is currently the most advanced free zone in terms of the development of its own laws. It has its own contract laws, company formation and insolvency laws, legal rules of interpretation, real estate regulations and its own arbitration centre and court system, including a Court of Appeal. Unlike the UAE, which is a civil law jurisdiction, its laws are entirely based on common law principles.

This workshop will help you understand how Oman labour law affects your company and employees, it will address issues that often arise in the labour and employment context.

Employee Relations training is professional coursework offering a variety of insights and solutions to issues affecting the human factor in the workplace.

A report is essentially a communication tool. The aim is to communicate effectively to the reader(s). This means that it is important to produce reports that are easy to read and fit for their purpose.

Telephone Etiquette
The telephone plays a major part in daily operations for most businesses, and is one of the most common ways customers interface with employees and the organization.

This workshop aims to transform the way you approach selling and focuses on relationship building, making you invaluable to your customers. You will learn techniques and skills you can use to grow your business and exceed your business targets.

Organisations spend a significant proportion of their operating costs on pay, incentives and benefits. However, many of them do not have a reward strategy in place potentially wasting much of this important investment. Through several case studies, you will explore the different processes needed to develop a robust reward strategy.

Conflict is the difference between what you have got and what you want. Whenever you think this difference comes about because of someone’s actions or behaviour, you have a conflict.