Conflict Management
Manage the conflict between what you have and what you want.

About The Program

Conflict is the difference between what you have and what you want. Whenever this difference comes about because of someone’s actions or behavior, you have a conflict. Having to endure a conflict without sufficient tools and resources can lead employees to experience discomfort, and, at times it can get out of control.

Course Objectives

    • At the end of this course, participants will be able to:

    • Identify constructive and destructive behavioral responses to conflict.
    • Understand the difference between active and passive responses to conflict.
    • Gain insight about one’s own response to conflict.
    • Apply new strategies for resolving conflict.

Course Outline

    • Understanding Human Behavior

    • Where does behavior come from?
    • Our two minds.
    • The emotional hijack.
    • Emotional stimulus and response.
    • The attitude and behavior cycle.
    • Conflict Styles

    • Thomas Kilmann Conflict Mode Instrument.
    • Recognize different styles of conflict.
    • The advantages of each conflict style.
    • Recognize your own preferred way of dealing with conflict.
    • Identify the impact of different conflict styles.
    • Strategies for Handling Conflict in the Workplace

    • Identify where you focus your attention and energy.
    • Role of managing conflict in the workplace.
    • Current conflict resolution strategies.
    • Assertiveness Skills

    • The three different types of behavior.
    • Non verbal elements of influencing and assertiveness.
    • Apply the assertiveness model to a conflict scenario.
    • Stating desired outcomes.

    I am Interested

    6 hours (2 days, 3 hours each day)
    Online Live Classroom / Face to Face
    Please submit above form to receive registration and fee information.
    What is included?
    Certificate of Completion
    Training Material
    Post Training Support
    Lunch and Refreshments
    Free Valet Parking