About The Program
Our emotions play an important role in the way we react on a daily basis. Having a higher level of Emotional Intelligence means having the ability to recognize your behavior, moods and managing them in a positive way. This course will help you to learn skills on understanding and managing your emotions, through self awareness and the ability to be more resourceful.
Course Objectives
- By the end of this course participants will be able to:
- Define Emotional Intelligence.
- Identify the benefits of having higher emotional intelligence.
- Learn the core skills required to practice emotional intelligence.
- Define and practice self-management, self-awareness, self-motivation and empathy.
- Successfully communicate with others both verbally and non-verbally.
- Interpret and manage your emotions in any situation.
- Master the tools to regulate and gain control of your own emotions.
- Articulate your emotions using the right verbal and non-verbal language.
- Relate emotional intelligence to workplace situations.
- Implement these concepts and techniques in the workplace.
Course Outline
- Course Introduction and Overview
- Emotional Intelligence at workplace
- Understanding the emotional brain
- Emotional Intelligence and the ability model
- Perceiving emotions
- Using emotions
- Understanding emotions
- Managing emotions
- Developing your emotional skills
- Reading people correctly and improving your ability to identify emotions
- Doing it with smart feelings and improving your ability to manage emotions
- Managing anger at work and life
- Being empathetic
- Competencies of Emotional Intelligence
- Self-awareness
- Self-regulation
- Self-motivation
- Empathy
- Effective relationships
- Applying your Emotional skills
- Managing yourself and applying your emotional intelligence skills
- Managing others and applying emotional intelligence skills with others
- Building the emotional intelligent person
- Social awareness and adaptability
- Being flexible and managing changes
- Optimism and positive attitude
- Applying Emotional Intelligence in the workplace
- Aligning personal and organizational values for peak performance
- Managing emotions in sticky situations
- Using the right verbal and non-verbal communication
- Action Plans
- Develop an action plan
Duration
12 hours (2 days, 6 hours each day)
Location
Online Live Classroom / Face to Face
Fees
Please submit above form to receive registration and fee information.
What is included?
Certificate of Completion
Training Material
Post Training Support
Lunch and Refreshments
Free Valet Parking
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