Communication is a complex activity involving words, body language and tonality, and the way we interpret a message is based on these three elements. Success in business is greatly impacted for better or worse by the way in which we communicate. Becoming an effective communicator takes practice and consistent attention and effort.
This highly practical workshop develops your ability to focus on your communication objectives, adapt to your audience and develop your message for clarity and impact.
Who Should Attend?
Individual professionals whose success depends on their ability to communicate effectively and clearly, and create positive working relationships.
- Communication With Other
Your preferred communication style – self-assessment
The impact of our natural style on others in the workplace
Analysis of opposite styles and the impact on communication and behavior
Getting comfortable with being uncomfortable – Adapting your natural style
The power of using the right words, tone and body language
- Building Relationships in the Workplace
How barriers to building relationships can be overcome
The importance of trust in business relationships and methods of developing trust
The difference between assertive, aggressive and passive behaviors and how these impact on relationships
The assertiveness formula when dealing with difficult situations
- Questioning Skills
Effective questioning skills
Using the funnel technique
Preparations for questions that focus on the objective you are trying to achieve
Questioning techniques to encourage the speaker to provide the information you are seeking
Solution focused questioning when dealing with feelings
- Listening Skills
Why listening skills are important
Key reasons why we can fail to listen effectively
Simple listening techniques you can always use to ensure that you listen effectively
- Negotiation Skills
The fundamental principles of influencing other people
Role of power with regards to influencing
Your preferred influencing style and the impact this has on others
Barriers and Enablers to Influencing